"If you can't describe what you are doing as a process, you don't know what you're doing."

~ W. Edward Deming

Not only do you have to what you are doing, those working with you have to know too.  Laying out the expectations, the processes, the goals and the plans get your great ideas out of your head and on paper so you can share them with people who need the information in order to help you boost your business!

*Policies, procedures and training ensure that all members in an organization understand the mission, objectives and goals of an organization as well as the means of achieving success. 

Policies should not be written in stone, but should clearly convey operational processes, expectations and responsibilities.  A personnel policy is essential to an effective human resource program.  A personnel policy provides an explanation of company objectives, employee benefits and expectations.  A well-written policy that is consistently followed can protect a company from unjustified legal actions and unemployment claims. 

Service policies inform employees and customers about company processes such as sales, shipping/delivery, processing, warranties, returns, repairs, et cetera.  Functional service policies clearly convey business practices, responsibilities and limitations and have the ability to prevent misunderstandings. 

Procedures define how tasks are accomplished.  Procedure manuals can be general, encompassing all areas of the business, or they can be specific such as "how-to" manuals covering a specific task or computer application.

Training is the key to a thriving workforce.  Training manuals provide employees with valuable information and a resource that they can revisit for refreshment.  Employee orientations; familiarization with policies and procedures; and learning of technical competencies lead to full-development of a competent staff and the ultimate success of the business or venture.

Ecourses are excellent income generators in the world of electronic business.  You don't have to be an expert to have an expert ecourse.  The skilled writers at MCryer Writing & Business Consulting can cover a variety of topics for you, producing high quality ecourses that you can use to train your employees or for resell. 

*The staff at MCryer Writing & Business Consulting provides policy writing services; however, it is recommended that business policies be reviewed by an attorney to ensure compliance with federal, state & local laws; especially in regard to Human Resources.  We make no claim of being legal experts. 

Contact us at service@mcryer.com to get a free quote for your manuals and training courses! 

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